Contact Us

Got a question about one of our reviews, spotted something out of date, or just want to flag an issue with a site we cover? We read every message that comes in. This page explains the best way to reach us and what we can — and can't — help with.

How to reach the team

The quickest way to contact us is by email at [email protected]. We aim to acknowledge messages within a couple of business days, though it can take longer during busy periods. When you write in, it helps to include which casino or page you're referring to and, where relevant, roughly when you had the experience — details like these let us look into things properly rather than going back and forth.

What we can help with

• Corrections or updates to information on a review — bonus terms, coin support, or licensing details that have changed
• General feedback on a casino you've played at, whether positive or negative
• Questions about how we assess and rank the sites listed on Best Crypto Casino
• Reports of broken links, outdated pages, or anything that doesn't look right on the site
• Suggestions for casinos or topics you'd like to see covered

What we can't help with

We're an independent review and comparison site, not a casino operator, payment processor, or customer support desk. That means we're not able to:

• Access or manage your account at any casino, or process deposits and withdrawals on your behalf
• Resolve individual disputes over a specific bet, bonus, or payout — those need to go through the casino's own support channels first
• Provide legal or tax advice on gambling winnings or crypto transactions — for anything specific to your situation, a licensed professional is the right place to start
• Verify identity, process KYC documents, or reset passwords for any listed casino

If a casino has restricted your account, delayed a withdrawal, or you're unsure whether a promotion applies to you, the operator's own support team and terms page are the first stop — we can only report on what sites publish, not intervene in individual accounts.

Before you write in about a specific casino

If your message is about a payout delay, a bonus dispute, or account access, a few checks usually save time:

1. Re-read the bonus or promotion terms — wagering requirements, time limits, and eligibility rules are often the source of a hold-up
2. Check the casino's stated verification requirements, since even sites marketed as low-KYC may still ask for ID above certain withdrawal amounts
3. Contact the casino's own live chat or support email directly, since only they can action anything on your account
4. Note your state, since availability and restrictions vary by location and we can only speak to what's publicly listed

Feedback shapes our reviews

Our rankings are built from research into licensing, coin support, game selection, bonus terms, and payout speed, but reader experience is part of that picture too. If a site has been slower to pay out than advertised, or a bonus turned out to have terms not clearly stated, telling us helps keep our coverage honest and current for the next reader comparing options.

A note on gambling responsibly

If you're contacting us because gambling has started to feel like a problem — chasing losses, spending more than planned, or struggling to stop — please reach out to the National Problem Gambling Helpline at 1-800-GAMBLER. It's free, confidential, and available regardless of which casino you've used. Our Responsible Gambling page has more on the tools and support options available, and it's worth reading alongside any casino review before you sign up. All casinos listed on Best Crypto Casino require players to be at least 18 or 21, depending on the site and your state's rules — check the specific age requirement before creating an account anywhere.

For more on who we are and how we put these reviews together, see our About Us page, and our Terms and Conditions set out the basis on which this site operates.